Policies

Appointments

Hair Love requires a credit card on file to book all appointments. We may require a consultation and deposit for your service.

Please arrive 5 minutes before your appointment time to check in at the front desk. If you’re running late, we’ll do our best to accommodate, but we may need to adjust or reschedule your service.

Walk-ins are taken based on availability.

Cancellations

Life Happens- we understand! If you need to cancel or reschedule, please let us know at least 24 hours in advance. Appointments cancelled within 24 hours will be subject to a fee of 50% of your service and your deposit will not be returned.

NO SHOWS

No shows will be charged in full. If this is a recurring issue your stylist may refuse to provide you with future services.

Service Deposit

A deposit is required to reserve appointments of 2 hours or more. This deposit price is at the discretion of the service/stylist and goes toward the total service bill. Your deposit is forfeited if the appointment is cancelled within 24 hours.

REFUNDS

We do not offer refunds of any kind. If you are unhappy with your service, please notify Hair Love via email (Liz@HairLoveSalon.com) within a week of your appointment.

Product Returns

We offer product exchanges or salon credit if you purchase a product from Hair Love Salon. We want to make sure that you are happy with your product purchase. We happily offer a 20% discount if you bring in your empty KMS shampoo/conditioner bottles to be refilled. Note: We do not refill any products other than shampoos and conditioners.

Notifications

Be sure you’re getting Hair Love’s text and/or email appointment confirmations! These reminders arrive 24-48 hours prior to your appointment. No action is required on your part if you’re keeping the appointment; if you need to reschedule or cancel, please call 732-775-4527.

Parking

Hair Love is street parking only. Please be advised that there is a two-hour parking limit on Main Street in Bradley Beach. If you are planning a longer visit to Hair Love, park on the side streets. Click for map.

Open Chair Policy

Our team embraces an open chair policy to provide a range of talent & availability. The pricing structure of Hair Love offers our guests the opportunity to choose the stylist & price that best suits their needs & budget.

Clothing & Personal Items

We take every precaution to protect your clothing during services however, we cannot be held responsible for any damage that may occur from hair color, lightener, or other salon products. Hair Love is not responsible for damage, loss or theft of clothing or personal property.

Referrals

We believe a referral is the best compliment you can give us. Be sure to grab a HAIR LOVE referral card on your way out! You AND the referee will get a $10 service credit! Note: In order to receive your credit, the referee must bring in the referral card.

Payment Methods

Hair Love accepts cash, check, MasterCard, Visa, AmEx, Discover & Hair Love gift cards. Gift cards are not redeemable if lost or stolen. A $30 fee will be assessed for returned checks. Credit cards are charged a 3.5% service fee.