FAQ

Q: How long will my appointment take?

A: A haircut & shampoo will take anywhere from 30 minutes to an hour. Blowouts are 30 minutes minimum, and up to 90 minutes for long and/or thick hair. Touch-up color can be as quick as 15 minutes, whereas partial highlights covering the same basic area take up to 45 minutes. Full highlights or balayage require up to 75-120 minutes.

Don’t forget processing time for any color will be another 30-60 minutes! So, for example, if you’re getting your grays covered along with a trim & blowout, figure an average of 40 minutes x 3 (color-process-cut/dry), or about 2 hours.

Oh, going from brunette to platinum? Plan on about 6 hours. (And that’s only if you’ve had a consultation first.)

Please note these are approximate guidelines. There are many variables!

Q: How much do I tip?

A: Of course, tipping is at your discretion, but the industry standard is similar to that of restaurants: 20% of service total. If you’ve been shampooed — and especially if you enjoyed the complimentary scalp massage — it’s nice to tip the assistant $2-5 as well. Tips in cash are always appreciated, but credit card tipping is welcome too.

Q: Who referred you?

A: Be sure to ask your stylist to fill out a referral card for you! Give it to a friend for their first Hair Love visit and you’ll BOTH get a $10 credit! We rely on word of mouth to build our business.

Q: And by color you mean…

A: Highlights? This means either foils or hand-painted (balayage). Partial means crown of head or face-framing; full means the whole head.

A touch-up? This refers to the reapplication of a single process color, usually at the roots and/or to cover grays.

Glaze, gloss and toner are basically the same thing. “Toner” is an older term for a process that counter-acts unwanted hues (i.e., purple rinse for grey hair, blue rinse for brassy hues). Today, we say “glaze” or “gloss” for a similar process that is used more often as an enhancement or color or smoothing treatment on its own.

Transformation hair means a big change. Going blonde? Anything is possible but if you have brown or black or box-dyed hair, it will be a series of processes which will require time, patience, and the prowess of our master colorists.

Fantasy unicorn hair? Same as above. We need to discuss your vision. If you’re a new client, you’ll need to come in for a consultation.

Q: Why a consultation?

A: The stylists at HAIR LOVE can accomplish near magic, but they have to know what they’re working with. Thin or thick hair? Virgin or processed? Curly or straight? Frizzy or damaged? And, is your idea realistic given the qualities of your hair? A 15-minute consultation will create a bond and set you & your stylist at ease to begin your transformation! Book a consultation for $50, which will be credited toward your total service bill.